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A: Refunds are evaluated on a case-by-case basis. If you just submitted a request and our team hasn’t started working on your project, we will refund you 100% of the money. If our team has invested a lot of time and resources into your project and you decide to cancel last minute then we will consider issuing a partial refund – we believe this is fair especially if we are working on a design project. We aim to provide as much info as we can to our customers before committing to any service agreement. So you can expect to have a very clear understanding of our services prior to us requesting any type of payment from you.